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Phony web sites are often used in
connection with e-mail fraud. Fraudsters create a web page
or web site similar to that of a legitimate company, using
a URL address similar to that of a reputable business.
For example, the address of the phony web site or web page
may use a common misspelling of the company’s name or may add a word, symbol or number
before or after the name. Or, you could accidentally mistype
the address of a legitimate site in your browser and end
up on the phony site. The fraudster’s hope is that you
will continue to conduct your online transactions as usual,
entering personal information, account numbers, and passwords.
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If you have been directed
to a fraudulent web site,
please e-mail the web address of the fraudulent
web site to custservice@umbrellabank.com.
If you have provided private information about
your UmbrellaBank account, please contact us
immediately at 1.866.UMBRELLA (862-7355).
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What to do if you are a victim:
- Contact us immediately at 1.866.UMBRELLA (862-7355)
and alert us to the situation.
- If you disclosed sensitive information
(account numbers, credit card numbers, Social Security
numbers), you should also contact one of the three major
credit bureaus to discuss whether you need to place a
fraud alert on your file. A fraud alert will help to
prevent thieves from opening a new account in your name.
Here is the contact information for each bureau’s
fraud division:
Equifax
800-525-6285
P.O. Box 740250
Atlanta, GA 30374
Experian
888-397-3742
P.O. Box 1017
Allen, TX 75013
TransUnion
800-680-7289
P.O. Box 6790
Fullerton, CA 92634
- Report all suspicious activity to the Federal Trade Commission
through the internet at www.consumer.gov/idtheft,
or by calling 1-877-IDTHEFT (877-438-4338).
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