|
What
is online bill payment?
Online bill payment
is easy, fast and convenient. Throw away the envelopes and the
stamps! You can pay anyone, anywhere
in the United States. It's done completely
over the Internet under your secure access. Once
you've set up your list of payees or use a vendor from
our master list, you need only enter the amount and date
for electronic submission.
Back
to top
What
can I do with online bill payment?
You can:
- Set-up recurring
payments of the same amount to automatically be paid
so you never have to think about them
- Frequency: weekly, bi-weekly,
monthly, quarterly, semi-annually or annually
Examples: Monthly
mortgage or auto loan payment
- Make one-time
payments to anyone for different amounts at different
times
Examples: credit
card companies, utilities - even the babysitter down
the street or your sister who bought you lunch last
week.
- Review upcoming
scheduled payments and make changes or cancel them.
Back
to top
How
are my bills actually paid?
Each day, around
8:00 P.M. CST, Sunday through Friday, UmbrellaBank consolidates
all of the bill payments from its customers and performs
several editing functions to verify that payment information
is correct. The following business day after we submit
the payment request, we determine if your payee will
accept your payment electronically or if a check needs
to be sent. Once this is determined, your payment is
sent and the funds are deducted from your checking account.
Typically the funds are deducted from your account two
business days following the transmission.
Please remember
that the transmit date is not the day your payee will
receive your payment. It is the day the bill payment
process begins. The payment still must be processed
and sent via an electronic ACH Debit or through the
mail. Bill payments are transmitted Sunday through
Friday, so PLAN AHEAD and
please remember weekends and holidays. If
you still have questions, review this Diagram.
Back
to top
What
types of accounts can I use bill payment with?
Your primary bill
payment account must be a checking account. UmbrellaBank offers
a wide variety of checking
products to meet just about anyone's needs. If
you have more than one checking account, you can pay
bills from any of these checking accounts. However, the
primary account that you choose will be assessed any
charges resulting from multiple bill payments. See our account
disclosures for more details.
Back
to top
What
is the fee for online bill payment services?
The initial set
up is free, and monthly fees vary by product. See our checking
products for more details.
Back
to top
How
long does it take to set-up bill payment for my account?
If you sign up
for bill payment when you open your account, you will
be able to use it as soon as you receive your password
and have available deposited funds. If you apply for bill payment after
your account is already established, it will take 2-5
days to set-up your access. You will know you have
access to bill payment when you log on and the Bill Payment
menu is available (i.e. icons for "Make a Payment", "Pending
Payments", Payee Management", "Reports").
Back
to top
Can
I make payments to anyone?
Just about - your
utilities, credit cards, mortgages, your babysitter,
even your mom. You
do, however, have a few restrictions: (1) you cannot
pay child support, alimony, or other court-directed payments;
(2) you cannot pay taxes or make payments to governmental
agencies; and (3) payments cannot be made to vendors
outside of the United States, or in a foreign currency.
Back
to top
What
do payees receive?
Electronic payees
receive payment information in an electronic format
that automatically updates their accounts payable system. Non-electronic
merchants or individual payees receive a laser printed
check sent through the U.S. Postal Service.
Back
to top
Is
it possible to establish multiple recurring bill
payments to the same payee?
Bill Payment services do not allow multiple
recurring bill payments to be set-up for the same payee.
If you attempt this, when you try to set-up the second
payment with the same payee, there will be no option
for you to set the payment as recurring. You will only
have the option of a one time payment. You could set-up
a second payee to the same vendor and set-up another
recurring payment to this payee.
Back
to top
How
do I know whether a merchant will receive an electronic
payment or a check?
Many of your payments
are made electronically. Some payees, such as individuals,
can't receive electronic payments, so their payments
are made by check. Either
way, your payment begins processing on the Transmit Date
you specified.
Back
to top
What
if my payee does not accept electronic payments?
No problem. We'll
simply cut a check and mail it to your payee instead.
Back
to top
Can
I view the payment history for a specific merchant/payee?
Yes. You can view up to 12 months
of history on a specific merchant/payee. Just click on
the "Reports" menu option and you will have
the ability to display and sort the transactions. Select
the "Customize" menu option to modify your
reporting options.
Back
to top
Can
I obtain a proof of payment
Your proof of payment should be shown
on the next bill received from the merchant. If your
bill does not reflect your last payment and the payment
was made in a timely manner, please contact Customer
Service at custservice@umbrellabank.com,
or contact us via the Online Message Center after you
login to the Online Banking System.
Back
to top
Do
I need to notify the payee that I am using automated
bill payment services?
No. When setting
up your payees, we will require your account number
with that merchant. That
account number will assure that the merchant has the
ability to credit your account properly.
Back
to top
What
happens if I set-up a payment, but do not have sufficient
funds in my account?
If you have insufficient
funds on the day the payment is scheduled to be sent,
the payment will not be made. You will also be assessed
a bounced check charge of $35.00. Using bill payment
is no different than writing the check yourself. When
the check clears your account, the funds to cover that
item needs to be there.
Back
to top
Is
there a difference on how the Transmit Field Date
field populates when I set-up a single payment versus
when I set-up payments via the Pay Many Option?
When you schedule
a single payment, the Transmit Date field populates
with the current date. When you schedule payments using
the Pay Many feature, the Transmit Date fields do not
populate. If you click on the calendar next to the
Transmit Date field within the Pay Many Option, it
will open with the current date, but you must click
on a date to fill in the field. The
reason for not pre-filling the date on the Pay Many screen
is to allow you to schedule payments for different dates.
Back
to top
When
using the subtotal filter on bill pay reports, what
transactions are included in the "Total Paid"?
The total that
makes up the "Total
Paid" only includes those payment transactions
that finished. So, if you have a display that has both
paid and cancelled payments, the subtotal only represents
those dollar amounts for those payments that were finished.
Back
to top
What
does the status "Cancelled" on my "Bill
Payment History" report mean?
The payment was
not made and must be re-initiated. If you have
re-initiated payments resulting in duplicates due to
this issue, you should contact us and outline the issue.
We will attempt to collect the money back from the
payee if you request, but we are subject to the rules
of the payee. If you are in arrears or if the payee's
policy is to not return funds, we will advise you to
withhold the next payment(s) as necessary.
Back
to top
When
I enroll for bill payment, can I designate multiple
funding accounts at that time or do I have to wait?
After the enrollment process has completed
successfully, please contact us to designate additional
bill payment checking accounts.
Back
to top
Are there any known
issues with the calculator in Bill Payment?
When you are using Netscape 6.2 and
click on the calculator once, the calculator appears
correctly. If you close the calculator and then click
on it again, it comes up blank.
Back
to top
What
if UmbrellaBank does not properly complete a bill
payment on time or in the correct amount?
If UmbrellaBank does
not properly complete a bill payment on time or for
the correct amount, we will pay any late fees or finance
charges, as long as your account is in good standing
with the merchant. We will also be liable to you if
we fail to stop a payment pursuant to your timely,
written order to do so.
UmbrellaBank will not be responsible
for any charges imposed or any other action taken by
a payee resulting from a payment that you have not scheduled
properly, including any applicable finance charges or
late fees. In addition, UmbrellaBank will not be liable
if any third party to whom any bill payment is made fails
to properly transmit the payment to the intended payee.
We will also not be liable if there are insufficient
funds or insufficient credit availability in your designated
payment account and/or overdraft protection plan; if
a legal order directs us to prohibit withdrawals from
the payment account; if the payment account is closed
or frozen; or if the UmbrellaBank ATM or any part
of the electronic funds transfer system is not working
properly. UmbrellaBank will not be liable for
indirect, special or consequential damages arising out
of the use of bill payment services.
Back
to top
Can
I set-up a payee in another country (outside the
U.S.)?
Online bill payments
may only be made to U.S. payees in U.S. dollars. If
you need to make a payment to a payee in another country,
we suggest writing a check.
Back
to top
Can
I use bill payment if I live outside the U.S.?
No. Online bill
payment requires a domestic grade browser that cannot
be exported from the United States. As such, customers
who live overseas cannot use bill payment. If
you are temporarily outside of the United States, you
can easily access your UmbrellaBank accounts over the
telephone, but cannot perform automated bill payment.
Back
to top
|
